Shipping Information

Shipping for our accessories and smaller home decor items are shipped FedEx Ground unless otherwise noted. Shipping surcharges may apply to special items that require additional shipping services. (This applies to fragile items, large accessories or items from international vendors.) We apply a shipping surcharge in addition to our regular shipping costs. Surcharge fee will be noted in the "Order Review" prior to submitting your order. Once the order is submitted you will be charged and agree to these fees.

International Shipping Options

Option One Upon checkout, our international customers are NOT charged shipping when their orders are placed. They will be contacted by one of our represenatives shortly after their order is placed with a shipping quote and shipping costs will be charged separately. Using this method, we will ship only via USPS.

Option Two Our international customers also have the option of shipping through Bongo International Services. Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases at our website as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders. This process saves international customers up to 82% off typical international shipping rates. For large items, we apply a shipping surcharge in addition to our regular shipping costs. Surcharge fee will be noted in the "Order Review" prior to submitting your order. Once the order is submitted you will be charged and agree to these fees. We ship blanket wrap, unless otherwise specified and arranged by you. You have the option of using your preferred shipping company.

• We ship to both residential and business, but residential deliveries, especially to remote locations, may result in additional charges.
• Shipping charges are for curbside delivery only! Inside delivery is available upon request and may incur additional fees.
• We are not responsible for miscommunication between freight carrier and consignee (recipient).
• Please inspect your furniture thoroughly immediately upon receiving them and note any damage incurred to the driver.
• Delivery discrepancies, damages, and freight charges are the sole responsibility of the freight carrier once the merchandise has been accepted and left our facilities.
• Shipments are sent freight collect unless arrangements have been made for prepay.
• All prices are subject to change without notice. • All dimensions are approximate to within one inch.
• PICK UP from our location is available with no additional charge. If your piece incurs damages during transit, the freight company will be responsible for having the piece repaired at their own expense.

DAMAGES & CLAIMS FOR LARGE ITEM ORDERS:

• Damages sustained in transit are the sole responsibility of the freight carrier.
• If packaged item is dented, opened, punctured, or looks as if damages may have occurred during transit, please examine in the presence of the driver.
• All damages must be noted on freight bill at the time of delivery and taken up with the carrier immediately. DO NOT SIGN bill until items have been inspected!
• Notate any visibly damages on cartons or wooden boxes, or shortages directly on the bill of landing and keep all packing materials.
• After item has been accepted by customer, we no longer assume responsibility for the item.
• Our merchandise are inspected well prior to shipping and is accepted by the carrier in good condition.

Shipping & Returns

Most items listed on our website are currently in stock in our retail stores or warehouse and will ship within 3-5 business days of purchase. However, please allow up to 14 days for delivery and we will notify you via email. Castle Antiques takes great pride in the select merchandise we choose to sell and have a no return policy on all items. Exceptions apply only on damaged goods, which are dealt with a case by case basis. We do offer a 24 hour memo for in store customers.

Freight damage

We inspect every piece of merchandise before it leaves our hands. Although, we understand that accidents and mistakes are possible. Please contact us within 5 days of your delivery at if you receive your package with any visible damage. We will take the necessary steps to insure a quick replacement or refund of the product.

International customers

Shipping charges for outside the US are not calculated automatically online at this time. If you wish to get a shipping estimate before ordering, email with the items you're interested in. You can also arrange for your own shipping with pick up at our store. If you wish to get a shipping estimate before ordering, email us with the items you're interested in and we will resolve it as quickly as possible.